At Ze Nutra Well, customer satisfaction is our top priority. We strive to ensure that every order reaches you in excellent condition. If there’s an issue with your purchase, please review our policy below for eligibility and instructions.
1. Return Eligibility
We accept returns only under the following conditions:
- You received the wrong product
- The item is damaged or defective upon arrival
- The item is expired or not as described
To be eligible for a return:
- You must notify us within 48 hours of receiving your order
- The product must be unused, unopened, and in its original packaging
- You must provide photo or video evidence of the issue
We do not accept returns for:
- Change of mind
- Opened, used, or tampered items
- Products without proof of damage or error
2. Refund Process
We offer refunds in the following form:
- Cash refunds are not applicable due to our cash-on-delivery model
Refunds will be processed only after we receive and inspect the returned item (if applicable). You will be notified of the approval or rejection of your refund.
3. Return Instructions
To request a return, please follow these steps:
- Contact our support team at [email protected] within 48 hours of delivery
- Provide your order number, reason for return, and photo/video proof
- Our team will review your request and guide you on the next steps
4. Shipping Costs for Returns
- If the return is due to our error (wrong or damaged item), we will cover the return shipping cost
- If the item is not eligible or the return is not approved, the customer is responsible for return shipping (if requested)
5. Exchanges
We offer free replacements for items that are damaged or incorrect. The replacement will be sent to you once your return is approved.
6. Contact Us
If you have any questions about your return or refund, please contact our customer service at:
Email: [email protected]