At Ze Nutra Well, we aim to deliver your wellness and beauty essentials quickly and safely, no matter where you are in the world. Please read our shipping policy carefully before placing your order.
1. Shipping Locations
We ship worldwide. Delivery times and availability may vary based on your location.
2. Delivery Time
Orders are typically processed within 1–3 business days after confirmation.
Estimated delivery time:
- Domestic (within your country): 3–7 business days
- International: 7–15 business days
Delays may occur due to customs, regional restrictions, or unforeseen circumstances. We appreciate your patience.
3. Shipping Charges
Shipping charges are calculated at checkout and may vary based on your location and order size. In some cases, we may offer free shipping promotions — please check our website or banners for current offers.
4. Payment Method
We currently offer Cash on Delivery (COD) only.
You must be available to receive the package and pay in full at the time of delivery. Failure to accept or pay for the order may result in restricted access to future purchases.
5. Order Tracking
Once your order is processed, you will receive an order confirmation email. Tracking details (if applicable) will be provided via email or SMS, depending on your region.
6. Delivery Issues
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery at [email protected] with your order number and photos for quick assistance.
7. Customs and Duties
For international orders, customs fees or import duties may apply. These are the responsibility of the customer and vary by country. Ze Nutra Well is not liable for any charges incurred at customs.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the order, we will contact you to confirm reshipping details. Additional charges may apply for re-delivery.
9. Contact Us
For shipping-related inquiries, please reach out to our customer support team:
Email: [email protected]